Shipping & Delivery
ORDER PROCESSING, POSTAGE & HANDLING
MUE will post your order to any nominated address within NSW.
Service and Delivery Fees are as follows:
Flat Rate Delivery $12.99
Please allow 10-15 working days for the delivery of your items, please note this may be longer during peak periods.
During peak periods, there may be delays in the processing and shipping of orders. In addition to this when we are closed over the holiday period, orders placed during this time will be processed and shipped upon reopening as advertised.
This is just an estimate and order processing, postage and handling times are subject to change at any time and are dependent on each order placed.
All parcels will be sent with tracking, to track your order you can simply follow the links/details provided in your tracking email that you will receive once your order has shipped.
If your tracking link says that your parcel has been delivered, but you have not yet received it, please contact the courier quoting the tracking number first to try and locate your parcel, then if there is no resolution please contact us contact us as soon as possible, quoting your order number so that we can look into for you with our couriers.
If your package arrives damaged, open or with items missing and it looks as though something may have happened to it in transit, please snap a photo of the packaging, and contact us within 48 hours of receiving the package to let us know what is damaged or missing so that we can investigate with our couriers and rectify the matter for you.
COVID-19 ORDER & SHIPPING DELAYS
Due to the ongoing and ever changing COVID-19 pandemic, there may be delays to orders being processed & dispatched as well as shipping delays. We are working hard to dispatch orders as quick as possible, however at times we may experience staff shortages due to illness and isolation requirements and this can lead to a delay in processing, packaging and shipping orders out. Please be patient with us as we navigate & pivot our business to learn how to manage and mitigate any delays.
We are experiencing some product & materials shortages due to shipping delays for our raw materials, while we aim to keep disruption to supply to a minimum sometimes this is just outside of our control. Please bare with us we are working hard with our suppliers to mitigate this however sometime it is outside of both of our control.
Our delivery partners are experiencing ongoing delays across the board due to staff shortages due to illness and isolation requirements, they are working hard to ensure orders are collected from our warehouse and delivered to our customers in a timely manner, however please note that once orders are in the hands of our delivery partners delivery time frames are outside of our control.